A: Implementing Route Companion Pro yields significant efficiency gains and cost savings for your deliveries. By automating route planning, it eliminates the time and errors of manual scheduling, ensuring each driver’s itinerary is optimised for the shortest travel time and distance. Many users see dramatic improvements – up to 41% less total delivery time and 30% fewer miles driven, with 43% more deliveries completed per hour on average. Fewer miles and optimised driving routes mean lower fuel bills and reduced vehicle wear-and-tear. The system also helps consistently hit delivery time windows and meet customer SLAs, which boosts on-time performance and customer satisfaction. Real-time tracking and accurate ETA updates further enhance your service reliability, while drivers enjoy easier navigation and a more streamlined workday.

A: Yes. Route Companion Pro was designed to work seamlessly alongside your existing software environment. It can import route schedules or job lists directly from your current back-office planning, dispatch, or ERP systems, so you won’t need to overhaul your workflow. On the output side, Route Companion Pro can share data back to your systems as well – for instance, automatically posting delivery updates and proof-of-delivery confirmations to your website or sending email notifications to customers when a delivery is completed. The platform uses standard data formats and Kelgray’s integration experts will ensure it communicates smoothly with your databases or third-party applications. In short, we make sure Route Companion Pro plugs into your operations with minimal fuss.

A: Yes – Route Companion Pro is highly configurable and modular. We tailor the system to match your workflows, so you only use the features that add value to your operation. The software offers various modules that can be toggled on or off based on your requirements. For example, if you need drivers to perform pre-trip vehicle safety checks, there’s a module for that. If you require electronic proof-of-delivery, Route Companion Pro can capture signature and photo proof right on the device. You can start with the core route optimisation functionality and then add or adjust features as your needs evolve. Our team will configure forms, alerts, and settings to ensure the solution fits your business like a glove.

A: Route Companion Pro runs on drivers’ handheld mobile devices. We typically deploy it on rugged enterprise-grade devices or tablets (from leading manufacturers like Zebra) for durability, but it can also run on standard smartphones. As an authorised hardware partner for major device brands, Kelgray can supply any required equipment as part of the solution. If you already have compatible devices, we can install the Route Companion Pro app on those as well. The back-office interface is cloud-based and accessed via web browser, so your office team only needs internet-connected PCs – no special hardware or servers. In short, we ensure you have all the necessary hardware, and we’ll help configure and integrate it smoothly.

A: No – Route Companion Pro is a cloud-based solution, provided as a fully hosted service. You won’t need to purchase any new servers or heavy IT infrastructure to deploy it. The software’s back-end runs securely on the cloud (Kelgray’s hosted platform), and users access the interface through a standard web browser. This means implementation is quick and maintenance is handled by our team – we take care of server upkeep, updates, and backups, so your IT workload is minimal. The pricing model is subscription-based, charged per vehicle per month, so there’s no large upfront cost to get started. All you need are internet-connected devices for your drivers and PCs with web access in the office – we handle the rest in the cloud.

A: Kelgray offers full support from day one of your Route Companion Pro project. We begin with a no-obligation consultation to understand your requirements and set up a plan. Our team will then handle the installation and integration of the software into your operations. We provide comprehensive training for your staff and drivers, ensuring everyone is comfortable using the system. Once you’re up and running, our support doesn’t stop – we offer ongoing technical support and account management for the life of the solution. Kelgray prides itself on excellent customer service and long-term client partnerships, so if you ever have questions or need assistance, we’re just a phone call or email away. Our goal is to make sure Route Companion Pro continues to deliver value smoothly for you, year after year.

A: Yes. One of the big advantages of Route Companion Pro is more efficient routing, which translates directly into fewer miles driven and less fuel consumed by your vehicles. By cutting unnecessary mileage, the software helps lower your fleet’s carbon emissions as well as fuel costs. Additionally, because proof-of-delivery is handled electronically (with digital signatures and photos on the device), you eliminate paper delivery notes and reduce waste. In these ways, Route Companion Pro enables greener, more sustainable logistics operations without compromising on efficiency or customer service – in fact, it improves both.